Question: I can’t find a certain product that I really want, can you help me?
Answer: Either try to go to the home page through the “Home” button and look through our product page, or alternatively, you can use the search function located on the top right corner of the page. If you still can’t find the product that you want, please chat up with our online service team; they will point you to exactly what you want.
Question: Do you offer site design services?
Answer:Yes, we have 2D/3D floor plan design experts to cover this area. Once you have made a purchase, and provide us the site details, our specialists will begin to work on the plan. You can always check on the progress and give them inputs to alter the designs during this process.
Question: Do your company have the certifications that are required for use in our country?
Answer: Our Company is CE certified and SGS audited. If you require any additional qualifications, do tell our sales team, and we will get them if we can.
Question: Do your company provide installation and repair services abroad?
Answer: Yes, our company has oversea installation and servicing teams that can go wherever our clients need them to go. As long as their expenses such as VISA fees, travel fares, food and living expenses are covered, our team will do everything related for you.
Question: How long will your products last?
Answer: Our products are designed to last, and are built with the best components that we can source from our local market. Most likely, they will continue to work long after our customers have made their investment back many times. All of our machines come with an 1 year warranty and lifetime service. Terms and conditions apply.